Facilities Management Manager

Job Purpose

The Facilities Management Manager is responsible for developing, enhancing, and implementing Facilities Management (FM) strategies, operating models, governance frameworks, policies, Standard Operating Procedures (SOPs), and performance management systems, with a specialized focus on healthcare facilities. The role leads FM transformation and implementation initiatives, ensuring that strategies and documented procedures are translated into practical operational capabilities, compliant service delivery, optimized asset performance, and measurable improvements in operational efficiency, cost control, and service quality.

Qualifications

Bachelor's degree in Mechanical Engineering, Facilities Engineering, or a related discipline.

Professional certifications in Facilities Management, such as IFMA / CFM, are preferred.

Key Responsibilities

Develop FM strategies, strategic roadmaps, and implementation plans aligned with organizational objectives and healthcare operational requirements.

Design and optimize FM Target Operating Models (TOMs), including organizational structures, roles and responsibilities, service delivery models, and governance frameworks.

Develop, document, and standardize FM policies, Standard Operating Procedures (SOPs), work instructions, process maps, and operational manuals.

Lead the implementation of FM strategies, operating models, policies, and procedures, ensuring successful transition from design to operational execution.

Develop implementation roadmaps, work plans, milestones, deliverables, and resource requirements.

Develop and implement FM frameworks.

Support the implementation and optimization of CMMS/CAFM and enterprise asset management platforms.

Develop FM performance frameworks, KPI dashboards, reporting structures, and service quality monitoring mechanisms.

Establish contractor performance management frameworks, including SLAs, KPIs, service reviews, and corrective action plans.

Requirements

Minimum 5–7 years of experience in facilities operation and maintenance and mechanical systems.

Expertise in FM strategies, operating models, governance, policies, SOPs, and implementation.

Experience in healthcare facilities management, hospital commissioning, operational readiness, and transition to operations.

Experience in Hard & Soft FM, OPEX/CAPEX, contractor management, SLAs, and KPIs.

Experience in CMMS/CAFM implementation and SLA/KPI development and performance monitoring.

Familiarity with JCI, CBAHI, MOH, and Civil Defense requirements.

Strong project management and stakeholder engagement skills.